Latest resources from Genesys
5 Tech Trends Redefining the Customer Experie...
We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond.
From cutting-edge technolog...
Redesigning the Customer Experience Around th...
Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives across Europe to understand how enterprises...
Omnichannel is no longer optional
The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual ...