Latest resources from RingCentral

2022 agent experience trends report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, twothirds o...

The Innovator's Guide to the Digital-first Co...
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs to handle next generation digital channels in...

How to get maximum productivity from your rem...
When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-fromhome (WFH) collaboration solutions that co...