Today's eCommerce is on the verge of the great change.
We got used to see the customers through the prism of behavioral and other implicit data. The sheer number of visitors…
76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization, etc) during the Pandemic, according to McKinsey. On top of that, the era of the cookieless world…
Many marketing professionals fall into the trap of assuming in advance that they know what their customers want. This attitude tends to backfire, as customers often follow their own paths…
In 2020, the financial services industry was forced into a sudden acceleration of digital transformation following the start of the COVID-19 pandemic.
As we head into a post-pandemic future, businesses across…
As you are reading this, the entire annual gross domestic product of the United Kingdom is sitting in abandoned shopping carts.
According to research by CreditDonkey, roughly $4 trillion in global…
$19.2 billion.
That's the amount of money that was spent just two years ago on third-party data (data collected from sources like websites and platforms, as opposed to the person the…
For as heartfelt of a topic as it is, navigating the world of loyalty technology can be a real pain. It shouldn't be, especially when a successful loyalty program can…
Effective cross- or upselling improves customer loyalty, deepens customer relationships and ultimately, increases customer lifetime value and retention. This Quick Guide cuts to the chase with 5 tried and tested…
An easy customer experience is the hallmark of today's most successful support organisations.
That's why these four top-notch organisations use Rescue to help their support agents elevate the customer experience while…
Why businesses are consolidating use of a single support solution for both customers and employees.
The day-to-day experiences of customer care and support teams have changed over the past 2+ years…
Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and simplicity of remote support services offered by its global network of IT engineers ('Nerds'). The company…
Meet your CX objectives consistently across in-facility and remote customer support teams with a proven solution.
Today's workforce embraces flexibility, with the majority (64%) of customer care agents working remotely or…