Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they're significantly more focused on…
Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition eBook. From compelling use cases to a handy glossary of terms, it unpacks everything you need to…
Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often requires a feat of company-wide coordination. Agents must pull up account information for context, source answers from…
The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere world. The synchronous, in-person sales floor is a thing of the past.…
Sales teams want to spend more time selling and less time hunting down information. They want to connect quickly with cross-functional partners who can provide answers. Above all, sales teams…
The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do such important work.
To understand what the…
See how Algolia customers accelerate revenue in this commissioned study by Forrester Consulting. The e-commerce industry is highly competitive and challenging. When you invest in search and discovery experiences, you…
Simply put, Balmain's social media strategy is entertainment. The revolutionary Parisian brand ushered in a new era of fashion since the mid-century, and it continues to raise the bar for…
MECCA Brands is Australasia's leading beauty retailer and uses its digital and physical presence to curate the best in global beauty combined with a high-touch customer experience. The company takes…
The advertising industry is changing. Privacy is a growing topic, with the phasing out of third-party cookies, as well as the majority of global iOS users opting out of app…
Selena Gomez's Rare Beauty was founded with a mission to destigmatize mental health and celebrate individuality by redefining what 'beautiful' means. The authentic, storytelling nature of TikTok makes it the…
Read this ebook to learn how to become an expert in searchandising, whether you're a beginner or a more tenured online merchandiser.
Our 9 best practices come from tried-and-tested strategies our…