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Delivering relevant, timely, personalised customer experiences is no longer just a competitive advantage...

This guide offers organizational leaders a deeper understanding of why implementing more personalized...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Inspired by the sunny days ahead, consumers are eager to take full advantage of the warmer weather by...

The North Star Framework is a model for managing products by identifying a single, crucial metric (the...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

Pharmaceutical manufacturers lose so much revenue through B2B re-ordering errors. So why are more not...

The 2021 Digital Trends Report looks to both the past and the future, presenting two equally valuable...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Vijf nieuwe manieren waarop uw HR-afdeling overeenkomsten beter en efficiënter kan afhandelen, van indiensttreding...

Many financial services firms have automated the vast majority of key processes and customer experiences....

93% of millennials said that technology was important to them when choosing an employer. If you're in...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...