Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

These days, leveraging a cross-channel approach to customer engagement isn't a nice-to-have, it's an...

Marketers have been doing lead generation (the process of creating new contacts) for decades. According...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

Business and technology leaders at companies large and small, across multiple industries, have identified...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Salesforce is a customer relationship management (CRM) platform in the cloud, offering businesses a single...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

As marketers, we can be a picky bunch. In an effort to put our best foot forward, we often use brand...

IDC Analyst Brief: From business to nonprofits and government services – organizations cannot afford...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...