Latest resources from ServiceNow

The Three Customer Service Megatrends In 2021...
The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer experiences and to eliminate repetitive ...

Customer Workflows Book of Knowledge
The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What it showed is that change can happen in an ...

Think beyond traditional CRM to elevate your ...
One of your biggest opportunities to deliver a superior experience is through customer service, and traditional CRM just isn't cutting it anymore. ...