Loqate have surveyed over 3,000 global consumers and 300 retail executives to bring you their latest...

Consumers today have more choices than ever. Often, all it takes is a better online experience, an enticing...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

The rise of marketing technology has in some ways shined a light into areas that were previously hard...

There's been a lot for marketers to lament in the past year—and the imminent reduction in access to...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

To truly connect with customers, brands need to work seamlessly across search, social, and eCommerce....

Now more than ever, an enterprise's ability to understand the needs of their customers and respond quickly...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Advanced and continuously evolving technologies — artificial intelligence (AI), machine learning (ML),...