The 2021 Digital Trends Report looks to both the past and the future, presenting two equally valuable...

In 2020, the world experienced rapid change in a very short period of time. Delivery methods and channel...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

Interactions between consumers and brands are increasingly playing out across a wide variety of different...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

Mapp Cloud brings customer acquisition and customer engagement together in one simple platform infused...

There's been a lot for marketers to lament in the past year—and the imminent reduction in access to...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

When personalization isn't paying off and data doesn't help you make sound decisions, it's time to renew...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...