We analyzed data from three different sources to create the first Global Customer Engagement Review....

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

About the Guide Stay on track. Without pausing creativity. It's time to automate the workflow processes...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...

5 reasons why you need to go digital right now. Why? Many B2B companies have an 'if its not broke, don't...

With the arrival of the new decade came the ultimate catalyst of the digital era. But how are leaders...

Few industries have changed more during the past decade than consumer packaged goods. In a landscape...

Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees...

Even as B2B marketing has shifted from predominantly analog to predominantly digital in the past decade,...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Is modern headless commerce right for you? Of course, modern headless commerce isn't right for every...

Vielen Marketern fehlt es an Zeit und Ressourcen, um Ihre Marketing-Ausgaben zu beziffern, was bedeutet,...