Few industries have changed more during the past decade than consumer packaged goods. In a landscape...

To truly connect with customers, brands need to work seamlessly across search, social, and eCommerce....

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Industry experts predict that successful businesses will soon become 100% digital for all transactions....

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Through our experience with the best brands in the world, we've found that the most successful organizations—and...

About the Guide Following the most challenging period in business history, the next generation of CMOs...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

In today's market, customers control the buying journey – a trend that has accelerated with the increased...

Through our experience with the best brands in the world, we've found that the most successful organizations—and...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Through our experience with the best brands in the world, we've found that the most successful organizations—and...

Amplitude worked with Wiley Books to put together an easy-to-understand resource on using product analytics...