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14 innovative personalisation ideas for the digital-first customer

Published by: NICE inContact

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything. Customers and businesses made the switch from in-person to online whilst customer behaviours changed rapidly. Customer expectations outpaced experiences companies could deliver and a new bar was set for expectations moving forward. This eBook discusses 14 key personalisation ideas that will satisfy the current needs of consumers.
Download now to find out how you can provide unique experiences at or before the moment of customer need.

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Lang: ENG
Type: eBook Length: 43 pages

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