Latest Whitepapers

Software has transformed every business discipline. After the initial strides made by email, conferencing...

Following one of the most challenging years in business history, the pandemic has forced every company...

Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

Mapp Cloud brings customer acquisition and customer engagement together in one simple platform infused...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

From print to digital, from written to spoken words and beyond, Jysk Fynske Medier (JFM) is the second...

The Digital Public Library is an association that operates and manages the digital services for their...

Effective senders of mail employ focus and use data driven analytics to achieve not only effective delivery...

The North Star Framework is a model for managing products by identifying a single, crucial metric (the...

With the arrival of the new decade came the ultimate catalyst of the digital era. But how are leaders...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....