Vijf nieuwe manieren waarop uw HR-afdeling overeenkomsten beter en efficiënter kan afhandelen, van indiensttreding tot pensionering.
Mensen vormen de levensader van uw bedrijf en zoals u weet, speelt HR een essentiële…
En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la proliferación y la mayor sofisticación de los dispositivos móviles.
Los clientes deciden dónde buscar,…
As marketing organisations become more technologically driven, digital asset management (DAM) systems are evolving into an essential part of the technical infrastructure. To create impactful brand interactions across a highly…
Today's top marketers know that a solid understanding of their consumers is the foundation of success. There are a ton of tools promising to help turn data into key customer…
Brands that excel at delivering relevant and personalised customer experiences are leading because they're following a revolutionary blueprint for how they go to market. This type of experience management requires…
Digital experience personalization is a major priority for global business leaders and investment plans for expanded capabilities are growing.
Data and Analytics and Technology Platforms are top investment priorities in…
Audiences are burnt out on digital marketing. They're flooded — non-stop — with emails, ebooks, webinars and the same digital marketing tricks we've come to rely on since early 2020.
So,…
Do you know when to approach your customers? What about—and maybe even more importantly—when not to?
These are two of the first questions to answer when developing a personalization strategy.…
Here are the key questions every marketer should ask themselves - and their stakeholders - when considering this kind of technology.
Get straight to the important stuff:
Download now to find out…
Your customers have a strong opinion of what makes a company customer-centric.
Customer service organizations must build on a foundation of operational efficiencies in order to deliver the great customer experiences…
The urgency created by events in 2020 acted as a catalyst to faster executive decision-making and action. When it mattered the most we all mobilised millions of people to work…
Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows that only 14% are ahead of their customers' expectations. This means that 86% feel that they…