El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

In order to come out on top in the marketing world, you must structure for customer centricity. But how...

Dark social is a significant and growing challenge that marketers need to take seriously. There is a...

These days, leveraging a cross-channel approach to customer engagement isn't a nice-to-have, it's an...

Digital is the New Differentiator. Changing buyer preferences, ever-growing competitive threats, and...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Brands that excel at delivering relevant and personalised customer experiences are leading because they're...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

In today's market, customers control the buying journey – a trend that has accelerated with the increased...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...