Business and technology leaders at companies large and small, across multiple industries, have identified...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...