B2B marketers have shifted the way they do business as digital channels become the default approach....

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....