Why businesses are consolidating use of a single support solution for both customers and employees. The...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...