Technology enables companies to carry out a vast array of marketing-related tasks more efficiently than...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Over the last year retailers have faced unprecedented challenges. The need to rapidly adapt to shifting...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Now is the time to take your digital transformation in a new, more effective direction. At ServiceNow,...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...