The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

In a world where commercial success is increasingly defined by the quality of the customer experience...

The key to accomplishing your customer-centric marketing goals is to experiment and test what works for...

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...

5 reasons why you need to go digital right now. Why? Many B2B companies have an 'if its not broke, don't...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

Customer experience isn't just a buzzword. It's a differentiator. With 2.041 billion digital global buyers1...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

Business-to-business (B2B) manufacturers today are facing greater demand for frictionless buying experiences....

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...