Retailers are rethinking their eCommerce engagement strategy to respond to customers' new shopping behaviors....

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

How can companies maximize their investments and take full advantage of the resources they already have...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Here are the key questions every marketer should ask themselves - and their stakeholders - when considering...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

Dark social is a significant and growing challenge that marketers need to take seriously. There is a...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

In order to come out on top in the marketing world, you must structure for customer centricity. But how...