In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Business-to-business (B2B) manufacturers today are facing greater demand for frictionless buying experiences....

Technology enables companies to carry out a vast array of marketing-related tasks more efficiently than...

Founded with the intention to make higher education more accessible in Melbourne and regional Victoria,...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Field service management teams want to keep costs down, while improving their customer service relationships. This...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...