An easy customer experience is the hallmark of today's most successful support organisations. That's...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Digital is the New Differentiator. Changing buyer preferences, ever-growing competitive threats, and...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

How can companies maximize their investments and take full advantage of the resources they already have...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

In today's market, customers control the buying journey – a trend that has accelerated with the increased...