Vijf nieuwe manieren waarop uw HR-afdeling overeenkomsten beter en efficiënter kan afhandelen, van indiensttreding...

In the last decade, customer relationship management (CRM) platform adoption has increased rapidly to...

How financial firms reach onboarding nirvana Streamlined, pain-free onboarding builds the foundation...

The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and...

The last mile is always evolving. In the new, digital post pandemic reality, delivery businesses must...

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Digital is the New Differentiator. Changing buyer preferences, ever-growing competitive threats, and...

Through our experience with the best brands in the world, we've found that the most successful organizations—and...

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

The North Star Framework is a model for managing products by identifying a single, crucial metric (the...

The world of print and postal communications is changing. With reducing average run lengths and the ongoing...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...