In a world where commercial success is increasingly defined by the quality of the customer experience...

When personalization isn't paying off and data doesn't help you make sound decisions, it's time to renew...

In heel Europa is de honger van consumenten naar digitale diensten onverzadigbaar. Hoe kunnen HR-afdelingen...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

Payments in 2022 are much different than they were just a few short years ago. From Boomers to Gen Z,...

More than 60 percent of CIOs say artificial intelligence (AI) and machine learning will be critical to...

About the eBook When workflows work, creatives can be more creative. Your teams want you to trust the...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

Whether those experiences take place face-to-face, on your website or at a conference, delivering on...