As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

During a time when companies are racing to turn their physical events into digital experiences, marketers...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

44% of iOS users and 91% of Android users opt in to push notifications, making them the #1 external channel...