Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

The 2021 Digital Trends Report looks to both the past and the future, presenting two equally valuable...

Communicating in ways that speak to each individual customer, is what allows brands to build strong relationships....

Customer experience isn't just a buzzword. It's a differentiator. With 2.041 billion digital global buyers1...

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

To truly connect with customers, brands need to work seamlessly across search, social, and eCommerce....

Through our experience with the best brands in the world, we've found that the most successful organizations—and...

See what your brand can accomplish with the right brand management software. These days, brand management...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

The landscape has shifted for CMS, it used to be that big companies bought high end systems and adapted...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...