No AI or Machine Learning will ever know the customers better, than they know themselves. Many marketing...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Communicating in ways that speak to each individual customer, is what allows brands to build strong relationships....

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

The 2021 Digital Trends Report looks to both the past and the future, presenting two equally valuable...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

As in-person events take a backseat to digital experiences, and companies look to maintain momentum without...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

Working with market leaders, we create unique implementations that help us boost their sales results...

Many companies upgrade their CMS as part of a larger digital transformation initiative. Adopting a new...