Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

This is a whitepaper by IDG on behalf of Adobe. Today, we don't know how we will return to our workplaces,...

About the Guide Your guide to the mixed methodology workflow landscape. Some teams function best with...

In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

Still using manual sales planning processes? Inefficient, slow, and error-prone planning processes hurt...

There's been a lot for marketers to lament in the past year—and the imminent reduction in access to...

For many companies, the sales team sits at the heart of its profitability. Its ability to operate efficiently...

Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees...

The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...

Delivering relevant, timely, personalised customer experiences is no longer just a competitive advantage...

In heel Europa is de honger van consumenten naar digitale diensten onverzadigbaar. Hoe kunnen HR-afdelingen...

Until recently, brands spent a lot of time waiting, Like a fisherman on a lazy summer afternoon, they...