The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

Advanced and continuously evolving technologies — artificial intelligence (AI), machine learning (ML),...

A smooth integration is key to the success of any digital transformation project. Many organisations...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

A recent study claims that the average cart abandonment rate across sectors is 79.17%, with retail only...

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

The rise of marketing technology has in some ways shined a light into areas that were previously hard...

Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...

Trying out new approaches makes being a marketer exciting. Even when faced with limited resources, figuring...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

Many financial services firms have automated the vast majority of key processes and customer experiences....

Digital marketing is, by its very nature, a dynamic place to be. We've seen an explosion in the amount...