In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

The Digital Public Library is an association that operates and manages the digital services for their...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Why Should I Read The Definitive Guide to Lead Scoring? Lead scoring provides sales with more qualified...

See what your brand can accomplish with the right brand management software. These days, brand management...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....