Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

Field service management teams want to keep costs down, while improving their customer service relationships. This...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

The Digital Public Library is an association that operates and manages the digital services for their...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...