We analyzed data from three different sources to create the first Global Customer Engagement Review....

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...

Interactions between consumers and brands are increasingly playing out across a wide variety of different...

Mapp Cloud brings customer acquisition and customer engagement together in one simple platform infused...

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

Brands that offer outstanding digital experiences attract and retain more customers. But it's difficult...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

5 reasons why you need to go digital right now. Why? Many B2B companies have an 'if its not broke, don't...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...