In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Consumers today have more choices than ever. Often, all it takes is a better online experience, an enticing...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

We analyzed data from three different sources to create the first Global Customer Engagement Review....

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...

Data is top of mind for many B2B marketers. But do they have the right data to drive success? For the...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Dark social is a significant and growing challenge that marketers need to take seriously. There is a...

As marketers, we can be a picky bunch. In an effort to put our best foot forward, we often use brand...

For as heartfelt of a topic as it is, navigating the world of loyalty technology can be a real pain....

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...