Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

Now more than ever, an enterprise's ability to understand the needs of their customers and respond quickly...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

5 reasons why you need to go digital right now. Why? Many B2B companies have an 'if its not broke, don't...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Dark social is a significant and growing challenge that marketers need to take seriously. There is a...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...