What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

Field service technicians are often the only physical point of contact people have after buying a product...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...