Field service management teams want to keep costs down, while improving their customer service relationships. This...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

Driving webinar registration and attendance is a major struggle for most companies. While webinars are...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...