With so much data available, and advanced tools at our fingertips, it's possible to create dynamic, 360-degree...

71% of sales leaders don't think they can adapt their strategy fast enough to deal with change and uncertainty,...

IDC Analyst Brief: From business to nonprofits and government services – organizations cannot afford...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

We surveyed 900 retailers to understand how they handle surges in demand (Black Friday), as well as how...

Loqate have surveyed over 3,000 global consumers and 300 retail executives to bring you their latest...

Industry experts predict that successful businesses will soon become 100% digital for all transactions....

Inspired by the sunny days ahead, consumers are eager to take full advantage of the warmer weather by...

Many financial services firms have automated the vast majority of key processes and customer experiences....

Now more than ever, an enterprise's ability to understand the needs of their customers and respond quickly...

Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...