What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

One of your biggest opportunities to deliver a superior experience is through customer service, and traditional...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

Founded with the intention to make higher education more accessible in Melbourne and regional Victoria,...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...