Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...