In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...