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Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

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We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

With the arrival of the new decade came the ultimate catalyst of the digital era. But how are leaders...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...