Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

There's been a lot for marketers to lament in the past year—and the imminent reduction in access to...

De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Brands need to take more control over how they engage customers. To make this happen, Marketing and IT...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Businesses can be overwhelmed by data. The challenge is establishing the connectivity and analytics to...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

From print to digital, from written to spoken words and beyond, Jysk Fynske Medier (JFM) is the second...