The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

The way we work has changed. Modern organizations are putting together new technology systems that allow...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

How can companies maximize their investments and take full advantage of the resources they already have...