We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Hoe kunt u sales digitaliseren? Branche-experts voorspellen dat succesvolle ondernemingen binnenkort...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

Salesforce is a customer relationship management (CRM) platform in the cloud, offering businesses a single...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

Marketers have been doing lead generation (the process of creating new contacts) for decades. According...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...