What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Amplitude worked with Wiley Books to put together an easy-to-understand resource on using product analytics...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

We're living in a connected world. Every screen is a window of opportunity, a chance to engage with your...