Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

How can companies maximize their investments and take full advantage of the resources they already have...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...