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Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

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Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

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Creating amazing customer experiences is critical to the success of your business. But implementing the...

With the arrival of the new decade came the ultimate catalyst of the digital era. But how are leaders...

For as heartfelt of a topic as it is, navigating the world of loyalty technology can be a real pain....

Field service management teams want to keep costs down, while improving their customer service relationships. This...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

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Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...