Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

The Digital Public Library is an association that operates and manages the digital services for their...

How can companies maximize their investments and take full advantage of the resources they already have...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

The world of data visualization has exploded. From arc diagrams and bullet charts to violin plots and...

Investing in great outcomes for customers and employees. The road to exceptional customer service has...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Our useful guide explores how activation campaigns, monetization campaigns, and retention campaigns can...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...