Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

In order to come out on top in the marketing world, you must structure for customer centricity. But how...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

For as heartfelt of a topic as it is, navigating the world of loyalty technology can be a real pain....

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Consumers today have more choices than ever. Often, all it takes is a better online experience, an enticing...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

Mapp Cloud brings customer acquisition and customer engagement together in one simple platform infused...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...